Accessibility statement for the Devon Climate Emergency website

Introduction

This website is run by Devon County Council on behalf of Devon Climate Emergency Response Group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser settings
• zoom in up to 300% without the text spilling off the screen using browser settings
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

The My Computer My Way guide from AbilityNet is a step-by-step guide to help you make your device easier to use if you have a disability.

Translation

If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

• Bing Microsoft Translator
• Google Translate

Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact our customer service centre for advice.

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible:

• Some excel documents aren’t fully accessible to screenreaders.
• The video on the homepage does not have closed captions.
• The map on the Devon Carbon Footprint page is not accessible to a screenreader.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Devon County Council is committed to making its website accessible, under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Videos

The video on the homepage does not currently have closed captions. This has been flagged and will addressed in the near future.  

Excel Spreadsheet      

The Devon Carbon Footprint spreadsheet is not currently accessible. If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email environmentalpolicy-mailbox@devon.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use

Content that’s not within the scope of the accessibility regulations

Maps

Our site contains a map which is not fully accessible. The accessibility regulations do not require us to make maps accessible, although we take steps to make them and the information they contain as accessible as possible.

External links

This website may link to third-party, external websites or services that are not fully accessible.

What we’re doing to improve accessibility

We provide training to all content authors to ensure new content is accessible. We monitor this website weekly and we aim to address any issues promptly. We will be reviewing this site regularly and updating this statement accordingly.

Preparation of this accessibility statement

This statement was prepared on 21^st October 2019. date when it was first published. It was last reviewed on 7^th October 2020.

125 pages of this website are audited for WCAG 2.1 compliance issues using a third-party automated service on a weekly basis. All pages are audited on an annual basis.

You can read the full accessibility test report.

Contact us

For any enquiries about the accessibility of this website, you can contact us by:

• emailing environmentalpolicy-mailbox@devon.gov.uk
• calling 0345 155 1015 and asking for the ‘Environment Group’
• post at Environment Group, County Hall, Topsham Road, Exeter, Devon EX2 4QD

British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.